Refund & Returns Policy

Last updated: September 2026

Your satisfaction is important to us. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery, provided the product is unused, unopened, and in its original packaging. For hygiene reasons, we are unable to accept returns on opened skincare products unless the item is faulty or damaged.

Damaged or Faulty Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receipt with a photo of the item and your order number. We will arrange a replacement or full refund at no additional cost to you.

How to Request a Return

1. Contact us via our Contact page with your order number and reason for return.
2. We will respond within 2 business days with return instructions.
3. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Refunds

Approved refunds will be processed to your original payment method. Shipping costs are non-refundable unless the return is due to a fault or error on our part.

International Returns

For international orders, the customer is responsible for return shipping costs. We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit.

Questions?

If you have any questions about our return process, please get in touch and we'll be happy to assist.